Cancellation and refund policy
Version 0.1.0 (draft). Last updated October 14, 2026.
This policy is part of the Terms of service of Casa al Día, operated by Third Space Ventures LLC ("TSV", "we"). All prices and refunds are in US dollars (US$).
1. How to cancel a subscription
1.1 You can cancel your plan or an add-on at any time from Settings → Billing in Casa al Día. You can also ask us by emailing hola@casa-al-dia.com from your account's email address.
1.2 Cancellation takes effect at the end of the period you've already paid for. You keep access until then and won't be charged again.
1.3 Your cancellation is recorded immediately, with no calls or extra steps, and we confirm it by email.
1.4 Before each automatic renewal, we email you the amount and the charge date at least 5 calendar days in advance (for yearly plans, 30 to 45 days before), so you can cancel without penalty.
2. Refunds in the first 14 days
2.1 If a household takes out its first subscription, monthly or yearly, and you're not satisfied, you can ask for a full refund of that first payment, including any add-ons charged with it, within 14 calendar days of the charge. The refund cancels the subscription.
2.2 On yearly plans, you can also ask for a full refund of a renewal within 14 calendar days of the renewal charge. The refund cancels the subscription.
2.3 Outside those windows, subscription payments are not refundable, in full or in part, except in the cases in sections 4.2 and 5 of this policy, sections 15, 20 and 23.3 of the Terms of service and clauses 7.2 and 19 of the Data processing agreement, or where the applicable law says otherwise.
3. "Done for you" (one-time payment)
3.1 Before work starts. If you cancel before you upload the signed authorization for the IMSS registration, we refund you in full.
3.2 If we can't finish. If we can't complete your worker's IMSS registration for reasons on our side, we refund you in full.
3.3 If information is missing. If the registration can't be completed because the information or documents you provided are incomplete or wrong, we'll tell you what's missing. If it isn't supplied within 60 calendar days of our notice, we close the request and refund 50% of the price.
3.4 Once we post the first IMSS payment slip (línea de captura), the service is delivered and is not refundable, unless it was deficient for reasons on our side; in that case you're entitled to the compensation the law provides.
4. "Concierge" add-on
4.1 Concierge is billed monthly and cancelled like any subscription (section 1).
4.2 If, in a given month, we fail to post a payment slip before its due date for reasons on our side, you can ask for a refund of that month's add-on.
5. Plan changes and removed features
5.1 Changes to your plan, or to the number of workers or properties, are prorated automatically: the Service shows the adjustment before you confirm, and any credit goes toward your next charges.
5.2 If we remove an essential feature of a paid plan, you can cancel and get a prorated refund for the unused period.
6. How to ask for a refund
6.1 Email hola@casa-al-dia.com from your account's email address and tell us which charge you want refunded.
6.2 We reply within 5 business days. Approved refunds go back to the card you paid with, through Stripe, and usually appear within 5 to 10 business days, depending on your bank.
6.3 We refund the same US dollar amount we charged, including any taxes charged. We're not responsible for exchange-rate differences or fees charged by your card issuer.
7. Chargebacks
Before you open a dispute with your bank, please email hola@casa-al-dia.com; most issues are resolved faster that way. Charges appear on your statement as CASA AL DIA.
8. What we can't refund
Payments you make directly to your household workers, IMSS, Infonavit or SAT never pass through Casa al Día. We can't refund them or intervene in them.
9. Contact
- Email: hola@casa-al-dia.com
- Third Space Ventures LLC, 447 Broadway FL 2 STE 3065, New York, NY 10013, USA